Customers ask on WhatsApp, Tokopedia, website, Instagram. One support team.
Your team switches between five different apps to answer the same questions. Each channel has its own inbox. Same FAQ, different places.
This system answers customer questions across WhatsApp, Tokopedia, website, Instagram, and email using one knowledge base — so your team only handles the complex cases.
One knowledge base, all channels
Why this use case matters, how it works, outcomes, proof, and fit
Product story
From pain → workflow → proof you can trust
Five quick beats: why it hurts, how it runs, what you gain, real examples, and whether it fits you.
Start here
The friction your team feels today
Your team switches between five different apps to answer the same questions. Each channel has its own inbox. Same FAQ, different places.
What breaks without a fix
Agents copy different answers across channels
No single source of truth for policies
Escalation rules differ per inbox
Ready to automate this workflow?
Start with your existing docs. No technical setup required.